Manicure Salon Manager
It is the maximum responsible for all that happens in the salon.
Their Functions in big features are:
Products
To make the inventories, to carry out the orders and to be upgraded in each moment about the new products that are homologated by YsNailS
Services
He/she must supervise the quality of the services that are done to the clients as well as to guarantee that the employees know the new incorporations of services and the tendencies that are incorporated in YsNailS
Salon workers
- To select their personnel
- To evaluate each employee
- To plan and to implement their Plan of Formation
- To guarantee the payment of their wages and commissions
- To plan the schedules, free days and vacations
- To implant a formation style that achieves a motivated and effective personnel
- To direct the work of the saloon creating the assignments of works to each employee
- To create a rhythm of work high to give an agile service to the clients
- To give example
-To solve necessities and conflicts
Image
Be sure that the image of each saloon is the one that appears in the Operative Manual of the System (MOS) in facilities, furniture, merchandising, window, Corporate and personal Image.
Clients
- To receive the client
- To assign clients to employees
- To bill the client
- To say goodbye to the client
- To assist their reclamations
Economic management
- Attainment of the proposed objectives
- Control of expenses
- Safe management
- Management of Banks
- Management of Billing
- To fix the combination of the Safe
Administrative management
- Maintenance companies
- Industrial Suppliers
- Relationship with the Central office
- Relationship with public organisms
- Opening and closing of the salon
- Control of quality
Conservation of furniture and facilities
- Responsible that the furniture and the facilities work correctly
- Responsible that the employees have the furniture and the facilities in perfect use
- Responsible for the maintenance of the facilities and of the furniture
Technician 1ª and 2ª
- To advise the client
- Stylish with the clients
- To sell manicure products
- To be formed in new nails products
- To be formed in new services
- To know and to know how to apply the tendencies
- To know the YsNailS philosophy
- To maintain their utensils in perfect state of quality
- To clean the workspaces where they develop their work
- To maintain in order the Room of employees
- To teach to the new personnel that incorporates to the saloon
- To carry out inventories
- To assist the client
- To know, to classify and to restore the product
- Maintenance of the facilities and the furniture
Assistant
- To help the Technicians in their work
- To help the Manager of saloon in his/her work
- To be formed in new products
- To be formed in new services
- To know the YsNailS philosophy
- To maintain their utensils in perfect state of quality
- To clean the workspaces where they develop their work
- To maintain their Room of employees in perfect order
- To teach to the new personnel that incorporates to the saloon
- To carry out Inventories
- To assist the client
- To know, to classify and to restore the product
- To advise the client in relation to his/her work
- Maintenance of the facilities and the furniture
- Washing machine and dryer
INITIAL ASPECTS OF THE SELECTION OF PERSONNEL
Announcement in press
- There exist three standard announcements, one for each professional category
Saloon Manager, Technician, Assistant
- In each new announcement that be done alone you must only change:
- The Reference REF:YsNailS-DDMMAA / NN (DD: day, MM: month, AA: year,
NN: assigned number
- The address of the saloon to which is sent the offer
- The postal code and the city of the saloon.
Announcement of personnel’s search to put in the Saloon that will be opened
This announcement will be put only in the saloon before the opening of it, since once it has been opened we would give a bad image to the client if we make ostensible in the entrance a lack of personal.
Selection of the means to use for the diffusion of the employment offer
Once well-known the population where the new saloon will settle down, an analysis of the Media of the Area will be made and a Plan of Means for that Offer of Employment will be proposed.
Reception of Vital Curriculum
(Salon Employment application with record)
a) If is the associated the one that receives them, he/she will send them to the Department of Attendance to the Associate so that they analyzes them.
b) The Department of Attendance to the Associate will select those CV that they believe of interest for the associate and will remit him/her comments about those CV.
Selection of Personnel Carried out Entirely in the central office
Introduction
This is the case in which the associate wants that the whole selection process be carried out by the Central Office of the Group, and that this be carried out in the offices of the Group, assuming, therefore, the responsibility of the whole process and assuming the associate the derived costs of this selection.
To concert an appointment telephonically with the candidate
The candidate will be called telephonically to concert an appointment.
In case that the selection is for a technician he/she will be warned to bring to the interview its personal utillaje.
He/she will be warned that is going to be carried out an interview in the central Office and another in the Institute of Improvement.
Interview in the central office with the candidate
In this interview the candidate will be limited to fill an application sheet.
He/she will receive a sheet with the data of the following test in the institute
Interview in the Institute
A test record will be opened to the candidate in the institute. He/she will develop the test of Aptitude.
The institute will emit to the department of Attendance to the associate, the test of Aptitude. The institute will keep in its computer file the test of Aptitude of that candidate.
The candidate will be warned that he/she will be called in a sense or in another.
Decision of a second interview with candidate
The Department of Attendance to the associate will unify the results of the two interviews (1ª and 2ª) and will decide if the candidate must pass a second interview.
In case he/she is considered for a second interview he/she will be called and an appointment will be fix.
interviews
- The candidate will do the test
- To draw a tree
- To draw a house
- To draw a person
- To draw a family
- Writing of about 10 lines on the tree and signed
- Once he/she has carried out the test he/she will be interviewed
- Trying to know the truthfulness of CV
- Trying to know his/her personality and attitude
- The candidate will be thank for the visit and will be said that he/she will be called in a sense or in another
Analysis of the data
- They will be send to the Company of Graphology the candidates to analyze
- Is received from the Company of Graphology the report
- The candidates are decided
- A report is emitted to the Associate so that he/she decides.
Decision of the selected candidates
The candidate is called and the conditions are explained
The conditions are agreed-
-The documentation that he/she has to carry to the Associate is commented with him/her.
The not selected candidates receive the news
The whole process of selection is filed
- To draw a tree
- To draw a house
- To draw a person
- To draw a family
- Writing of about 10 lines on the tree and signed:
- PERSONAL IMAGE:
- Form of dress:_____________________ VAL:______
- Hair:____________________________ VAL:______
- Makeup:______________________ VAL:_____
- Hands:_________________________ VAL: _____
Footwear:________________________ VAL:_____
- Pledge:________________________ VAL:_____
- Expression: __ Written ___ Spoken __ (1-5)
- First Impact: __ Negative ____ Positive __
- POSITION WORK
- Order:______________________________________Cleaninig:____________________________________

What is quality control?
The quality control is a checkup that is carried out by the central office with the object of helping the Associate / distributor in the improvement of his/her salon / distribution.
What elements does it check?
All the aspects pointed in the Manual of quality of the Operative Manual of the System (MOS).
Who does carry it out?
It is carried out it the department of attendance to the salon / Distributor.
How is it materialized?
It is materialized in a document where the detected deficiencies are exposed and are made a series of recommendations of improvement, creating a Plan of Action.
The Invisible client (only for salons)
In a regular way the invisible client’s figure is going to be used to check the quality of the service and can correct the detected deviations.
DEFINITION OF THE POSITIONS (only for salon)
PROFILE OF THE POSITION
Saloon Manager
• Level of studies FP administration branch or superiors (or having worked as a Technician)
• Between 25 and 40 years
• Educational endowment and ability to speak in public
• Efficiency in the control of the technical and professional quality.
• Executive and resolute attitude, to solve conflicts and to contribute with ideas, improvements, advantages and benefits
• Transmission of trust
• Transmission of credibility
• Persuasive Endowment
• Capacity to be organized
• Orderly
• Commercial spirit
• Good image
• Leadership of teams
• Honesty
• To work with illusion and initiative
• Dynamics and creative
• That he/she knows how to value and to recognize
• Capacity to solve conflicts
• That he/she feels the company and the YsNailS philosophy
Technician 1ª
• Level of academy studies and with at least 3 years like Nail Technician
• Young professional between 25 and 30 years
• Demonstrated experience in the field of the artificial fingernails
• Commercial spirit of manicure
• Good collaboration with the partners
• Good treatment with manicure salon clients
• Capacity of superation
• Capacity to learn
• Illusion
• Optimism
• Speed
• Good image
• Ordenated
• Rigorous

Nail Technician 2ª
• Level of academy studies and with at least 1 year as a Technician
• Young professional between 18 and 25 years
• Demonstrated experience in the field of the artificial fingernails
• Commercial spirit
• Good collaboration with the partners
• Good treatment with clients
• Capacity of superation
• Capacity to learn
• Illusion
• Optimism
• Speed
• Good image
• Ordenated
• Rigorous
Nail Assistant
• Level of academy studies
• Young professional between 16 and 22 years
• Good collaboration with the partners
• Total attendance to the partners
• Good treatment with clients
• Capacity of superation
• Capacity to learn
• Illusion
• Optimism
• Speed
• Good image
• Ordenated
• Rigorous

Base quality
When working with the products YsNailS we are guaranteeing the quality of the products from their base.
The knowledge of the products
The whole personnel must know in depth the products with those that they work to be able to offer the client what they need in every moment. For doing this,it is very important the formation in product, either through the system of formation of the group or through the courses offered by the distributors.
The supply
You have to be very demanding with the supply of products on the part of the representative that you have been assigned, since a supply that doesn’t arrive on time can deteriorate the service.
The storage
A good storage facilitates the quick identification of the product and its application to the client.
The disposition in store of the products
An orderly and attractive disposition of the products in store facilitates the application of the service and the sale for impulse.
THE QUALITY OF THE SERVICES (only for salon)
To know the services
The services cannot be applied if they are not known in depth. To it is very important to attend the formation courses that the mark provides in a gratuitous way.
Upgrade
Every time that a new service is introduced will be put to the employees’ disposition diverse tools so that they can know and apply the new service.
Communication of the tendencies
The tendencies that the Creative Team is developing will be communicated through different channels (web site, magazine, dossier of tendencies, shops, seminars, etc.) to all the employees of the establishments of the mark.
The final massage
One of the things that the clients value in the YsNailS salon is the massage that is given when you concludes the service. This is a good moment of our clients’ fidelization. As minimum we should dedicate one minute to this activity and to make it with the firm convincing that the client enjoys.
The previous disinfection to the service
Another characteristic of the services of the YsNailS salon is the one of carrying out a disinfection before beginning the service. This generates a sensation of well-being and fideliza our clients.
After each service
When you concludes a service the towel should be always retired and placed a completely clean one for the following client.
THE QUALITY OF THE FORMATION
Minimum demanded number of hours
All the associates must fulfill a minimum of 24 hours a year of formation for employee to fulfill the Standard minimum of quality demanded to guarantee the upgrade and constant renovation of the knowledge of their employees.
Formation for all
All the employees are entitled to be formed without exception, even the best technically.
THE QUALITY OF THE PROCESSES OF WORK
They have to be continually attentive to that the work processes are the correct ones and that is been applied the system created in the Operative Manual of the System (MOS).
If better solutions would be find for a work process ,it should be remitted to the central office of the group to analyze it and in case to introduce it like improvement in the Operative Manual of the System (MOS).
Contact: distribuidor@ysnails.com
THE QUALITY OF THE CORPORATE IMAGE
The manual of corporate image gives some basic rules to apply the image of the company in diverse moments or situations.
We can meet situations that are not contemplated in the Manual of Norms, In this case we should contact the Central Office of the company to be able to outline the situation and this department will communicate us how to solve it.
Contact: distribuidor@ysnails.com

Stylish
• The manicure salon must stay fulfilling the guidelines that were marked in the Memory of the project of works of the saloon and in the successive upgrades that have been made.
The Order
• The saloon must be in permanent order (each thing in its assigned place) being responsibility of each one his/her work place and its own material. Likewise when a Technician or an Assistant finish a service they must leave the workspace in perfect order for the following client.
Facade
• To check the state of cleaning and illumination of the facade regularly.
Window
• To treat that the image that was given to the window doesn’t deteriorate with the passing of the days, keeping the posters in its place, upgrading the posters of prices ,that are clean, etc.
The Reception
• The reception must be in perfect order putting special attention to the following elements:
• To have always visit cards in the counter
• To have always candies to the client’s disposition
• To have clean the telephone
• To have clean the TPV
• To have clean the fax
• To have everything in order
• To have orderly the magazines
• To have the seats / armchairs in perfect cleaning
The Magazines
• The magazines will be upgraded regularly following the next approaches:
• To have a relation of magazines to buy
• To have magazines for men, women and children
• Having always two copies of the most read magazines .
• Keeping always in the saloon the last number of the magazine and the previous one
• To have every day a copy of two different newspapers.
• The deteriorated magazines should be always changed.
• To have a magazine shelf system that favors to see of a blow of view the magazines that there are and avoid to revolve the magazines until finding the one that one is looking for (to avoid the deteriorations)
• To have in permanent order the magazines and the shelf.
The interior ilumination
• In a regular way all the elements of illumination will be controlled to check they are in operation and no one is failing. Any element of illumination that fails must be restored immediately. A salon with fused lights gives the sensation of abandonment.
Furniture
• The whole furniture must be in perfect state. Any deterioration of it must be solved immediately.
Utensils of each Nail Technician
• Each nail technician must have his/her utensils in a perfect state of order and cleaning. The Manager of the saloon will make periodic revisions to guarantee this point.
• An exhaustive revision will be made to the following elements of the shopping cart
• Cortatips, spatulas, Scissors, Pliers, Pincers.
Sterilization of utensils
• The manicure utensils will always be sterilized after each use.
Music
• The music must be current, agile, and fresh. (Homologated by the mark). You must watch that the volume is in accordance with the image of the saloon and don’t interfere in the attention to the client.
• The radio will never be used.
Civil Works (Floors, Roofs, and Walls)
• It is necessary to make sure that the cleaning company uses the appropriate products for the cleaning and Floors maintenance.
• It is necessary to dedicate special attention to the area of Pedicura.
• Roofs and walls should be repaired when the grade of deterioration justifies it.
Air Conditioning
• A good air conditioning transmits a sensation of well-being. Hence it is necessary to make sure that the maintenance processes are carried out regularly every week.
• Always maintaining the appropriate temperature to carry out the services (approx. 20ºCelsius)
Rest rooms
• The rest rooms must be in perfect operation state and cleaning, making sure that it never lacks hygienic paper nor soap. In case of problems the saloon directress will take charge of solving it. Every time that somebody of the personnel uses the rest rooms he/she should wash his hands before passing again to the area of work of the manicure salon.
Warehouse
• The warehouse will always be orderly, clean, and organized in such a form that the biggest benefit in its use is taken out.
Room of the personnel’s rest
• This room must be orderly and clean. It is responsibility of each one to pick up their things and to order them every time that use them. Among the personnel they will establish a weekly shift of responsibility of that room.
Box offices
• It should be demanded order and cleaning to the personnel that uses these facilities.
Washing Machines and Driers
• These elements must be orderly and picked up in all moment.
THE CLEANING
General Norms
Each manicure salon will have a company of cleaning that cleans the saloon at least three times every week.
This company must carry out the following works:
• To sweep the whole saloon
• To scrub the whole saloon
• To clean the windows
• To clean the toilets
• To clean the employees’ room
• To clean areas of Pedicura
• To clean the reception
• A day of maintenance in the cleaning of a manicure salon
Before opening the salon in the morning
The Manager of the salon must check that the cleaning that has carried out the specialized company is correct, annotating the shortcomings that may occur during it to be commented with them as soon as possible.
During the day of work
Each Technician or Assistant is responsible for having clean all his/her work utensils.
When a technician has finished a client and the work place is full with the previous client’s remains, that work place will be cleaned.
Always will be picked out any object on the floor or outside of place.
If the rest rooms are dirty the manager of the saloon is the one in charge of solving that situation. It is necessary to review in a regular way the state of the rest rooms.
The local dedicated to the personnel’s rest must be in perfect order and cleaning being assigned among them those responsible for it.
The towels will be washed as they accumulate in the basket of the clothes. The Manager of the manicure salon will be who assigns who has to make it in each moment
To the closing of the saloon
The whole personnel will be devoted to make a review to the manicure salon about the cleaning of his particular utensils, as well as of the saloon in general.
Until the saloon is not perfectly ordered, swept and cleaned the employees won’t leave it.
Maintenance of the weekly cleaning
Once a week a “general cleaning” will be made where during the labor day everybody will pay special attention to the cleaning.
Maintenance
Product exhibitors
Windows
Warehouse
Rest rooms
Area of washing machine and dryers
Air conditioning
Civil works
Maintenance of the annual cleaning
The “Day of the Cleaning” will coincide with a general inventory. During that day will be taken advantage to revise the product stock and to eliminate obsolete or deteriorated product, and be thoroughly cleaned the whole saloon with special attention to floors, furniture, illumination, and civil work.
Considerations about the cleaning
The form of sweeping
• You don’t sweep the dirt towards you but from left to right and vice versa.
• Avoid to make it with abrupt movements for not lifting the dust.
Sweep small surfaces, gathering the dirt and picking it up immediately with the collector
The form of cleaning glasses and mirrors
Use a bottle of spray to clean glasses and drying paper.
Apply the glass cleaner in small quantities on the surface to be cleaned.
Rub the surface with the drying paper until it is clean and dry.
Bags of garbage
Substitute the bags of garbage whenever you see them full.
Cleaning utensils
Keep the utensils of cleaning always clean.
You never should
To bother the client with your cleanings.
To sweep lifting powder or among the feet of the clients.

Manager of the Manicure Salon
The Manager of the salon represents YsNailS in it. Hence his/her form of speaking as well as his/her personal image must transmit the values of the firm.
Wardrobe
The Manager of the saloon must take his/her own wardrobe. He/She must always transmit the image of freshness, agility and fashion of the mark.
Personal aesthetics
They must be made up, combed and clean before the opening of the Living room.
Technicians and Assistants
Number of uniforms to deliver
The Technicians and Assistants will receive two appropriate uniforms of their sizes.
Composition of the Uniform
Skirt or pant, vest (homologated by the Group)

Personal esthetics
The Technicians must be combed, made up and clean before the opening of the manicure salon. They must be discreet when taking slopes, necklaces, bracelets or rings that call the attention.
Supervision of the personal Image of the Technicians and Assistants.
The manager of the saloon is the one in charge of supervising the personnel’s image daily. Every morning, before opening the saloon, he/she will take charge of supervising the personnel in relation to their personal image. In case he/she notes some anomaly will communicate him/her in private not allowing him/her to begin the work until this anomaly is corrected.
The Language
Expressions
Always should be used expressions like “please” and “Thank you.”
Smiling
It is important to smile in the moment to assist a client. It is not about an automatic effect but rather it must be something natural that is contagious to the client.
Greetings
You may greet the clients with “Good morning”, “Good afternoon” or “Good night” never with a dry “Hello”. However the “Hello” could be accompanied by a “Good morning” or similar.
Be sure that the greeting corresponds:
to the hour of the day
• Until the 14 hours: “Good Morning
• Starting from the 14 hours: “Good Afternoon”
To say goodbye

Say goodbye with kindness, using sentences like “Thank you”, “thank you very much”,”Until Soon”, etc.

The administration of a business as the one described do not have a great complexity, but you do must be attentive to carry out the basic tasks and not to leave them.
Next we will describe some of the administrative tasks and accountants that one must carry out in a regular way:
Audit of the safe through the TPV
To settle books of revenues
To remove revenues for type of TAX:
Product sales
Services
To settle book of expenses
To count all the expenses
To buy materials
Other purchases of products resale and/or utensils
Rent of local (removing the retentions, imposed related payments)
Repairs
External services (gestoría, lawyers, notaries.)
Insurance company
Commission collection of credit cards (they don’t have TAX)
Publicity
Supplies (water, gas, electricity, telephone)
Other expenses
Municipal tributes
Accounting of pay roles
An agent’s / accountant recruiting for:
Validation in official organisms, licenses, etc..
Confection of pay roles and social insurances
Labor risks
Confection of liquidations of Taxes

It will always be tried to sell honestly to the client the product and services. To it will proceed in the following way:

The technicians will advise the client whenever they believe opportune the services / products that could be useful.

The client will be advised about the price of the service / product.

The Manager of saloon will advise the client about the product that goes well with the service that has been carried out.

The collection process

Once the service has concluded the technician will accompany the client to the reception and will enumerate aloud the services that have been made to the client.

While the client waits that the invoice is made the technician will pass to pick up the client’s personal belongings.

Once given the belongings will say goodbye to the client (picking up the tip if the client believes it opportune, never pressing him/her to obtain the tip).

Once finished the collection process, the manager of the saloon will accompany the client to the door and will say goodbye to him/her.

The Tips

If the client wants to leave a tip he/she will do it directly to the technician.

In case the client leaves a tip in the reception ,the Manager of the saloon will distribute this tip among the technicians that have intervened in the service.

A client with hurries

In any case will be abided a client with preference over another one that has assigned a place in the line.

To much People.

It can happen that in certain days of the week or in certain dates is produced a situation of mass that causes a retard in the line, in these situations it is when the manager of the saloon must be more attentive in the agility of the services.

In case the mass doesn’t decrease it is necessary to limit the entrance of new clients in the line.

The whole reclamation of any client will be answered directly for the Manager of the saloon or the person in charge at that moment in the saloon. In case the reclamation is reasonable you will act in the following way:
To assist with kindness to the client. This will be able to calm the client and to establish one sounded dialogue to assist the reclamation.
To show us comprehensives, to make him/her feel that we understand and we want to conserve him/her as a client.
To assist the reclamation and to give solution in an urgent way putting as many resources as be necessary for the Solution of the problem.
To explain the reasons of what has happened or the Circumstances that have provoked the facts.
In case the client doesn’t want that the service be repeated again, the client will not be charged for the mentioned service unless earnestly he/she requests it, in which case will be made what the client requests.
Reclamations sheets
Each saloon must have a reclamation sheet to the client’s disposition in case he/she requests it. It is necessary to try to avoid for “diplomatic” means that the client fills the reclamation sheets.
Notification to the Central Office of the Group.
Every time that happens a reclamation to the department of Attendance to the saloon so that this department analyzes it and could take the opportune measures

If the client doesn’t know what he/she wants, the employee will analyze the case and will propose a service / product showing him/her if, it is necessary, models, letters and examples. Always will be tried (if it is possible) to advise the client about their image.

If the client knows what he/she wants the employee will proceed with the proposed service.
A Nail Spa will always be carried out.
The towel always has to be dry.
You proceed with the services.
The assistants go preparing to the client so that the employee carries out his work with the biggest speed.
In case of having to go fast in the finish, it must be developed with two technicians at once.
The employee will try to give conversation to the client unless this indicates him/her the opposite.
To maintain always a high work rhythm in the saloom.
To hurry to the maximum the last services of the afternoon but respecting the hour of the employees’ exit

(only for YsNailS saloons)
The reception of the clients .
Who carries it out?
In general it is carried out by the Manager of the saloon and in case that she is not available it will be done by the following person in scale.
The first attention to the client
To request him/her their name (in case he/she is not the habitual client) and to ask him/her the services that he/she wants that we carry out with him/her.
To greet him/her for their name if he/she is a habitual client.
To indicate him/her the approached time of wait.
In case there is a free station it will be in charge of picking up their belongings and to keep them in the wardrobe (if it was not free it will be done by the Manager of the saloon).
To accommodate him/her and to offer him/her a reading.
Must be avoided that the client request a given employee.
The collection of the client’s data
It would be tried by all possible means to pick up the client’s basic data in the terminal of TPV.
The arguments to pick up the data can be those of giving the validation of the client’s record or the historical of the service that he/she has carried out.
In case the client doesn’t want to give her/his data it is not necessary to force him/her and to accept her/his suggestion immediately.
It will be scored in the ticket of services what we are going to make to the client (this ticket of service will leave increasing for the employee every time that he/she offers him/her a new product or service that it was not requested in the client’s reception).
In case the client is making something special or that previously has been made, the employee will be warned to look out the client’s record (this record can be in the reception).
The process of lines
In the saloons the waiting lines are created by a rigorous arrival order neither staying the shifts nor making reservations (neither personally nor by telephone).
The children
A special attention will be devoted to the children attempting that they are calm offering them stories or toys, so that they don’t hinder to the rest of the clients and assisting them ,as much as possible, when their parents are being carried out the service.
General norms
The image that is transmitted to the client will be the impression that they will keep of YSNAILS Nail Spa & Boutique
It should always be used such expressions as “please” and “Thank you.”
Not to let that the personal problems influence in the acting of the work.
Always smile to the client
If some work not related with the attention to the client is being made, and some client shows up, this work should be abandoned and to assist the client. The Client is the first thing.
The language
Always the clients will be treated with special respect.
The client’s wait
The style of work of YsNailS is a quick style, one of the characteristics that identify us is the capacity to be a bigger number of services than the average of the sector offering an excellent quality.
For the previous reason the times of our clients’ wait must not be high.
We should then avoid that a client of ours receive a too much high wait. To it we will keep in mind the following steps:
To begin with the client the service as soon as it is possible.
If we are being delayed ,to offer him/her a magazine and to warn him/her that shortly he/she will be assisted.
If wait continues, to make a first service (Nail Spa, etc..)
In case the client has a serious problem of time (by reason of the delay of the services) all the means within our reach will be put to give a solution, always without altering the wait shifts.