The whole reclamation of any client will be answered directly for the Manager of the saloon or the person in charge at that moment in the saloon. In case the reclamation is reasonable you will act in the following way:
To assist with kindness to the client. This will be able to calm the client and to establish one sounded dialogue to assist the reclamation.
To show us comprehensives, to make him/her feel that we understand and we want to conserve him/her as a client.
To assist the reclamation and to give solution in an urgent way putting as many resources as be necessary for the Solution of the problem.
To explain the reasons of what has happened or the Circumstances that have provoked the facts.
In case the client doesn’t want that the service be repeated again, the client will not be charged for the mentioned service unless earnestly he/she requests it, in which case will be made what the client requests.
Reclamations sheets
Each saloon must have a reclamation sheet to the client’s disposition in case he/she requests it. It is necessary to try to avoid for “diplomatic” means that the client fills the reclamation sheets.
Notification to the Central Office of the Group.
Every time that happens a reclamation to the department of Attendance to the saloon so that this department analyzes it and could take the opportune measures

If the client doesn’t know what he/she wants, the employee will analyze the case and will propose a service / product showing him/her if, it is necessary, models, letters and examples. Always will be tried (if it is possible) to advise the client about their image.

If the client knows what he/she wants the employee will proceed with the proposed service.
A Nail Spa will always be carried out.
The towel always has to be dry.
You proceed with the services.
The assistants go preparing to the client so that the employee carries out his work with the biggest speed.
In case of having to go fast in the finish, it must be developed with two technicians at once.
The employee will try to give conversation to the client unless this indicates him/her the opposite.
To maintain always a high work rhythm in the saloom.
To hurry to the maximum the last services of the afternoon but respecting the hour of the employees’ exit

(only for YsNailS saloons)
The reception of the clients .
Who carries it out?
In general it is carried out by the Manager of the saloon and in case that she is not available it will be done by the following person in scale.
The first attention to the client
To request him/her their name (in case he/she is not the habitual client) and to ask him/her the services that he/she wants that we carry out with him/her.
To greet him/her for their name if he/she is a habitual client.
To indicate him/her the approached time of wait.
In case there is a free station it will be in charge of picking up their belongings and to keep them in the wardrobe (if it was not free it will be done by the Manager of the saloon).
To accommodate him/her and to offer him/her a reading.
Must be avoided that the client request a given employee.
The collection of the client’s data
It would be tried by all possible means to pick up the client’s basic data in the terminal of TPV.
The arguments to pick up the data can be those of giving the validation of the client’s record or the historical of the service that he/she has carried out.
In case the client doesn’t want to give her/his data it is not necessary to force him/her and to accept her/his suggestion immediately.
It will be scored in the ticket of services what we are going to make to the client (this ticket of service will leave increasing for the employee every time that he/she offers him/her a new product or service that it was not requested in the client’s reception).
In case the client is making something special or that previously has been made, the employee will be warned to look out the client’s record (this record can be in the reception).
The process of lines
In the saloons the waiting lines are created by a rigorous arrival order neither staying the shifts nor making reservations (neither personally nor by telephone).
The children
A special attention will be devoted to the children attempting that they are calm offering them stories or toys, so that they don’t hinder to the rest of the clients and assisting them ,as much as possible, when their parents are being carried out the service.
General norms
The image that is transmitted to the client will be the impression that they will keep of YSNAILS Nail Spa & Boutique
It should always be used such expressions as “please” and “Thank you.”
Not to let that the personal problems influence in the acting of the work.
Always smile to the client
If some work not related with the attention to the client is being made, and some client shows up, this work should be abandoned and to assist the client. The Client is the first thing.
The language
Always the clients will be treated with special respect.
The client’s wait
The style of work of YsNailS is a quick style, one of the characteristics that identify us is the capacity to be a bigger number of services than the average of the sector offering an excellent quality.
For the previous reason the times of our clients’ wait must not be high.
We should then avoid that a client of ours receive a too much high wait. To it we will keep in mind the following steps:
To begin with the client the service as soon as it is possible.
If we are being delayed ,to offer him/her a magazine and to warn him/her that shortly he/she will be assisted.
If wait continues, to make a first service (Nail Spa, etc..)
In case the client has a serious problem of time (by reason of the delay of the services) all the means within our reach will be put to give a solution, always without altering the wait shifts.

Types of supply orders
a) material Orders / furniture / utensils.
The material orders are carried out directly to the Central Office (distribuidor@ysnails.com).
b) Orders of products
The orders of products are carried out to the Agent of Sales assigned to the Collaborator by the supplier directly (customerservice@ysnails.com)
Initial opening order and reinstatement orders
The initial opening order of material and products is carried out directly from the Central Office.
Once executed the order, the Central Office will take charge of commenting it with the Collaborator and once it has been validated will be sent to the production with the purpose of that they be in the foreseen dates.
Who should make the reinstatement order?
The distributors are those responsible for what is requested and for the order.
When should a reinstatement order be made?
Monthly, or according to what was agreed in the contract.
To whom should be carried out the order?
Each order must be addressed to the commercial agent that YsNailS has assigned.
What should it be requested?
The order is a purchase that the distributor fulfill to YsNaiLS, therefore we will keep in mind all the factors that help us to adjust it as much as it is possible to our reality (sale of the last days, forecast of sales until the following one sent, etc.)
What is fundamental to carry out a good order?
Knowing the product.
What I sell ?
What I do not sell ?
What the client requests to me ?
Phase of the season.
Historical of sales.
Parties that will take place.
Product Rotation.
Stock that you have.

The collaborators, employees and professionals’ information.
To have orderly and controlled the warehouse.
Medium time for the reception of the emitted order.
How to carry out a step-by-step order?
Merchandise recount in store
Merchandise recount in warehouse
I make the order
I send the order
The monthly Inventory
What is the Inventory?
It is the physical recount of the product that we have in the store.
When is it made?
The same DAY when the order is made, it has been carried out a physical inventory of all the products.
Likewise, an informatics inventory of this products will be done.
This physical and informatics inventory (TPV) should be compared and in case of differences the causes of them will be analized.
How should it be?
It must be rigorous, quick and effective.
How much should it last?
It must last no more than 45 minutes.
Who makes the inventory?
The one in charge of stocks with the whole staff, although the last responsibility is of the distributor.
How is carried out an Inventory?
The store is ordered
You beginwith the warehouse
It will be continued with the area of sales
You begin from left to right and up to down
The inventory sheet will be refilled ( Annex 1)
Returned products.
The return of products to YsNailS must be agreed with the Agent of sales that YsNailS has assigned to the collaborator.
Product Reception
To check the state of the bulks.
To check the number of bulks with those described in the invoice and with the carried out order
The reception of the product must be carried out so that the clients are never disregarded.
The manipulation of the merchandise must be done in the warehouse.
To check the invoice at level of references.
In case of incidences to comment it with the agent of sales.
To check the discount in invoice of YsNailS

Relationship of Basic Services and Applications validated by the Group

Disinfection: Very important to begin a service with a disinfection using Nail Solution with the purpose of preventing possible infections.
Massage. Very important once concluded the service to provide the client a massage using our cream MIRAGE Hands & Feet for their relaxation and to give a last courtesy touch like a golden fastener of the received service.
Manicure. To restore the beauty and the freshness of the hands of our clients, eliminating dead skins and returning the elasticity and youth to their hands.
Pedicura. To restore the beauty and the freshness of the feet of our clients, eliminating dead skins and returning the elasticity and youth to their feet.
Artificial Fingernails. To look for the appropriate image by means of the design trying not to be out of the rules settled down by the signature. To choose the appropriate one to be able to enhance their image.
Reequilibrate of artificial fingernails. To return to our clients’ fingernails the perfection and the previous design of their previous modeling.
Validation of new services
Every time that the group validates a new service it would be communicated as fast as possible to each associate so that it can be incorporated to its offer of offered services.
Drops of new services
Every time that the group drops a service it would be communicated as fast as possible to each associate so that immediately they can eliminate this service of their offering.
Exclusivity of the validated services
It can not be incorporated in the establishments, under any concept, services that have not been homologated by the Group.
Formation to the associates in the new services
Every time that a new service is incorporated, the personnel of the saloon could be formed in the technique of this service for anyone of the following methods:
He/she will receive the notification of the approval of the new service simultaneously a description from those denominated “step-by-step.”
To attend the shops that were created to teach the relating techniques to the new service.

THE PRODUCTS
Validation of new products
• Every time that the group validates a new product it would be communicated, as fast as possible, so that it can incorporate this product to its offer.
Drop of products
• Every time that the Group drops a product it would be communicated as fast as possible so that it can be eliminated of its reinstatement orders.
• Exclusivity of the products validated by the Group
• Under no one concept could be incorporated in the establishments, products that have not been validated by the Group.
Formation in the New product.
• Every time that a New product is validated the assigned agent of sales will make an introduction to the Client about this product.
INDEX OF PRODUCTS
• DUAL SYSTEM FORMS TM+plus
• Odorless SERIES
Acrylic Powder
Acrylic Liquid
• Seasons SERIES
Acrylic Powder
Acrylic Liquid
• Colored Powder
Festival (pure colors)
Kaleidoscope (Color Glitter)
Boogie Nights (Color Shimmer)
• Treatments
Cuticle Oil (cuticle Oil)
Nail Prepares
Non lines
Cuticle Remover
First
Top Coat
Nail Solution
Acrylic Remover with lanoline
Non-acetone Polish Remover
• Tips
French Tips
Natural Tips
Clear Tips
Nail Glue
• Nail Files (files)
• Nail Brushes (paintbrushes)
• Towels (Towels)
• Acrylic Kit
• SABEL. LA Collection lacquer
• MIRAGE Hands & Feet
INDEX OF PRODUCTS
DUAL SYSTEM FORMS TM+plus
Mold that recreates to the perfection the natural fingernail, achieving:
- Perfect Bend “C”
- Adhesion X-FORTE of the acrylic to the natural fingernail.
- Totally antiallergics.
- Disposable.
- 12 sizes for FEET and HANDS.
- With LINES OF DIVISION to define your designs perfectly.
- Area of the PERFECT CUTICLE.
- A longer centimeter that the Previous DSF pattern.
- He/she doesn’t need to POLISH the surface of the artificial fingernail.
- He/she doesn’t need to GIVE FORM to the artificial fingernail.
- Without dust in the atmosphere.
- Clean of powder and remains of filed station.
- Super Brilliant Finishing.
- Simple of Applying.
- With small training a complete Set in ONLY 20 MINUTES.
It is showed up in the following ones packs:
Box 600 pieces. 50 for size. 12 sizes (it includes step-by-step FREE)
Box 100 pieces. 10 for size. 10 sizes for HANDS.
Box 100 pieces. 10 for size. 10 sizes for FEET.
Bag 50 pieces a single size for filler. 12 sizes.
Odorless SERIES
Acrylic Powder: Our polymers a powder of half drying that offer a creamy consistency during its application. It is flexible and provides a good adhesion. Our polymers offer the perfect speed for the application in saloons.
Available in several colors:
Natural
Rosa-Pink
Rosa Dark-Dark pink
Transparent-Clear
Ultrablanco-Ultrawhite
Packed:
Aluminum Jar GOLD. ……….. ½ fl oz. Approx. 15 gr
Aluminum Jar GOLD. ……….. 1 fl oz. Approx. 30 gr
Aluminum Jar GOLD. ………. 1.7 fl oz Approx. 50 gr
Clear Jar …………….. 4 fl oz Approx. 120 gr
Clear Jar. …………….. 8 fl oz Approx. 240 gr
Clear Jar. ……………..16 fl oz. Approx. 450 gr
Acrylic liquid: Our monómero without scent, is almost odorless compared with the traditional monómeros and it offers hardness and durability in the finish of fingernails. It leaves a fine coat on the fingernail after the drying that minimizes the dust of the filing.
Packed:
White Bootle GOLD cap. ……….. 4 fl oz Approx. 120 ml
White Bootle GOLD cap. ……….. 8 fl oz Approx. 240 ml
White Bootle GOLD cap. ……….. 16 fl oz. Aprox 450 ml
White Bootle GOLD cap. ………… 32 fl oz. Aprox 900 ml
Acrylic powder: Our polymers a powder of half drying that offers a creamy consistency during their application. It is flexible and provides a good adhesion. Our polymers offer the perfect speed for its application in saloons.
Available in several colors:
Natural
Rosa-Pink
Rosa Dark-Dark pink
Transparent-Clear
Ultrablanco-Ultrawhite
Packed:
Aluminum Jar SILVER. ……….. ½ fl oz. Approx. 15 gr
Aluminum Jar SILVER. ……….. 1 fl oz. Approx. 30 gr
Aluminum Jar SILVER. ………. 1.7 fl oz Approx. 50 gr
Clear Jar …………….. 4 fl oz Approx. 120 gr
Clear Jar. …………….. 8 fl oz Approx. 240 gr
Clear Jar. ……………..16 fl oz. Aprox 450 gr
Seasons SERIES
Acrylic liquid: Our monómero is an Advanced EMA of low scent designed to increase the adhesion in acrylic applications. It is composed for inhibitors of UV to increase the stability of the color, and plastic to increase their durability. It doesn’t need first for their application.
Packed:
White Bootle SILVER cap. ……….. 4 fl oz Approx. 120 ml
White Bootle SILVER cap. ……….. 8 fl oz Approx. 240 ml
White Bootle SILVER cap. ……….. 16 fl oz. Aprox 450 ml
White Bootle SILVER cap. ………… 32 fl oz. Aprox 900 ml
Colored Powders
Colored powder: Our powders of high pigmentation are strong, durable and they offer us a long duration of the color. Available in great variety of colors, from pure colors Festival SERIES, with purple KALEIDOSKOPE SERIES and super brilliant BOOGIE NIGHTS SERIES.
FESTIVAL KALEIDOSCOPE BOOGIE NIGHTS
Yellow Indigo Gold
Blue Dark Brown Silver
Red Gold Black Pearl
Orange Brick White Satin
Violet Purplish Red Lust
Peach Fuchsia Love
Black Silver Sex
Bright White Cooper Passion
Packed
8 clear jar for each series. ……. ¼ fl oz 7,5 gr.

Treatments
Cuticle Oil: They are treatments that reestablish the elasticity in the damaged cuticles and help to harden the fingernails at the same time that they provide elasticity. It can be used to help in filing of the fingernails. Available in several aromas.
Coconut Green
Fressia
Peach
Pineapple
Vanilla
Packed:
Sphere crystal jar WHITE cap. …………..2,5 fl oz 75 ml.
Nail Prepare: It is used to dehydrate the natural fingernails and to remove any rest of fat for the later application of artificial fingernails. Use it before for the biggest adhesion of the artificial, acrylic fingernail, gels or paste for tips.
Packed:
Crystal jar WHITE cap. ……………….1/2 fl oz 15 ml.
No Lines: To be applied during the reequilibrated acrylics to eliminate the lines of the filing. It provides us a perfect finish with the natural fingernail for the later reequilibrate.
Packed:
crystal jar WHITE cap. ……………….1/2 fl oz 15 ml.
Cuticle Remover: It is used to repair the cuticle for the later application of artificial fingernails.
Packed:
Crystal jar WHITE cap. ……………..1/2 fl oz 15 ml
First: Our first is free of acid, used to guarantee the perfect adhesion to the natural fingernail. It is healthier for the natural fingernails than the first ones with acid without sacrificing their perfect adhesion. It is of low scent and it neither burn the natural fingernail nor the cuticle. It works perfectly with the acrylic systems.
Packed:
Crystal jars WHITE cap. ……………….1/2 fl oz 15 ml.
Top Coat: It is a quick drier, it doesn’t yellow and it has an excellent application, their finish it is of an extreme shine and it can be used for acrylic finishes or enamel, free of nitrocelulosa, tolueno and formaldehyde.
Packed:
crystal jar WHITE cap. ……………….1/2 fl oz 15 ml.
Nail Solution: It is a disinfectant that can be used on the fingernails, hands and work station. It can be used as a cleaner of remains in applications of gel.
Packed:
White bootle WHITE cap. …………..8 fl oz Approx.240 ml
Whyte bootle WHITE cap. ………….16 fl oz Aprox 450 ml
Acrylic Remover with lanolin: It retires acrylic fingernails, tips, pastes, enamels without damaging the natural fingernail. The lanolin addition prevents the drying of the cuticle.
Packed:
White bootle WHITE cap. …………..8 fl oz Approx.240 ml
White bootle WHITE cap. ………….16 fl oz Aprox 450 ml
Non-acetone Nail Polish Remover with lavander: It retires remains of enamel quickly without damaging the artificial fingernails. It contains lavender essence.
Packed:
White bootle WHITE cap. …………..8 fl oz Approx.240 ml
White bootle WHITE cap. ………….16 fl oz Aprox 450 ml
Tips to lengthen the fingernails
The tips of YsNailS are adjusted perfectly to the natural fingernail. They reduce the time of filling and it helps us to save time and money.
Packed:
FRENCH TIPS
NATURAL TIPS
CLEAR TIPS
Box 600 pieces 60 by size 10 sizes
Box 100 pieces 10 by size 10 sizes
Bag 50 pieces one size (from 1 to 10)
NAIL GLUE
Packaging:
Box 50 pieces..

THE YsNailS SALOON’S NAIL SPA & BOUTIQUE
They are establishments of services that under the badge YsNailS are structured based on an association contract.
The type of service that is made is an agile, quick and fresh service with two components, one of tendency where are carried out pioneer works and that serves as a reference point for the rest of establishments of the sector, and another in which is carried out an image work based on the reality of the society in every moment.

THE CREATIVE TEAM DE YsNailS
The Creative Team is constituted by the best professionals in the group, and its main mission is the one of creating the tendency and to supervise the products and services that are offered in the establishments of the Group. This team guarantees the constant innovation of the works that are carried out as well as the banners of quality of the Group forming the formers and communicating to the whole sector and its market environment, what YsNailS makes and how it is done.
This Creative Team of elite is compound for 5 people that annually undergo to an evaluation process, allowing in this way the upgrade and constant renovation of the creativity of the company.

THE INSTITUTE OF IMPROVEMENT
The institute of improvement has as fundamental function the one of forming the personnel in each one of the areas where they work. Their performance area goes from before, during and after the opening of an associate saloon.

Our People
• Enthusiastic people with diversity of ideas and with a positive mentality, optimist and creator. People interested in improving professional and personally. The atmosphere, the motivation, the spirit of the team, enjoying our work is an end for us and not a simple mean to get results.
The communication
• We believe that the communication, so much internal as external, is an important element of the health of our company and hence we foment it at all the levels passing over the information to our collaborators and employees.
Our spirit of Team
• We have a strong feeling of internal union and of ownership to the Team. We foment everything that cohesion, motivates, enthusiasm and enriches the team. There is no room to individualisms.
We pursue to delight our clients
• To achieve satisfied clients is the first great objective of our company. To achieve it there is only a way: been useful to them. We prefer to advise him/her and that they trust us when we sell something to them. We always look for a long term relationship with our clients.
We work to reach prestige
• We want to be worthy of a high prestige before our clients and before our Market. We take care of the details, the internal organization and the speed. We are motivated by the quality.
We act with sincerity; this gives us credibility
• We want to be known in our market by the sincerity of our performances. The clear focuses, the reliability in the sale to our clients and the rectification of errors, are the facts that increase our credibility. And the credibility is the raw material of trust and the prestige.
Constant innovation
• When being in a continuous way in all the environments of our market we obtain up-to-date informations of it so that we can innovate in a continuous way.
Prices and Clients
• We go undoubtedly to the client of acquisitive half level. This wide market band is the one that we know and in the one that we are leaders. We will continue giving a high quality to the best price.
Internal organization
• We give a lot of importance to the internal organization and to sow some solid operative bases. We want to dedicate most of our time to important not urgent topics.
Flexibility
• The dynamics of the sector can demand from us quick changes in any aspect of our work. In the Group we have an open mentality to changes and a clear spirit of adaptability.
Profitable growth and investment
• All and each one of the Departments of the Group must be profitable in themselves. An important part of the resources
• generated by the Group are going to be applied in fixed actives, in the formation and in the investigation of new products and services.
Installation in the main cities
• The objective of the Group is the one of covering the whole national territory and the main countries in the world, until become the first company in the national environment and to be located among the first ones in the international environment.

“A group of enterprises with common interests “
• The group is constituted at this moment by a group of enterprises related with the sector of the Beauty and that, even having different activities, have in common the belonging to the project supporting each one from its activity area a common project but with the enough agility to react to the changes in an autonomous way.
“Clients with name and last names”
• The whole group is imbued of the necessity of satisfying the client in all their facets, so that it does not exist one only department of service to the client but it is the group which ,united , offers an agile and immediate service to the consumer.
“In search of the agile net “
• Traditionally the management of a business is related with the efficiency of the internal logistics. This efficiency is nowadays still more necessary because the organizations suffer continuous changes due to the changing markets. For this reason you must put emphasis in the agility, in the capacity of our enterprise to adapt itself to the changes looking beyond the conventional models of the sector.
“The client is our reason of being”
• The client was, during a lot of time, the anonymous figure at the end of the chain of service, but today is really the king. The globalization means more competition; it means more businesses than never, in a permanent battle to attract and to retain the clients. In consequence we translate this situation in more options for the clients, besides the improvements of quality, value and service. The technology also plays a key part that allows us to accede to a wider range of products and services.
“Knowledge is power”
• Within the Group we are aware of the importance of knowledge and of information to be able to use it in the development of new solutions and to develop competitive advantages for our company. For them we have developed a system of information that embraces all the levels of the company and that allows us to offer up-to-date solutions to our clients.
“A return to the humanism”
• We believe in employees that are motivated and that grow up professionally in their work positions. So, it is so important for us their personal satisfaction as well as their professional development. We potentiate, then, those selected values to the personnel that fits in our company and that our company fits in them, we form the personnel not only in the areas that concern him/her but also in others that help him/her to grow; we need their ideas and we potentiate the one that transmit them to us.
• In definitive we see the project of the Group like a potential opportunity to improve the yield of people and to provide the techniques and the trust that they need to transform into something really extraordinary.
“Creativity Team”
• The development of the products and systems and the research are based on a Creative Team that is coordinated from the Management of the Group, with it we will achieve the integration of the marketing and communication politics with the creative departments, what gives ,as a result , a constant orientation to the realities of our market, a deep and up-to-date knowledge of the offer of our suppliers and an offer of image of last tendency.
“The difficult balance popular prices and high quality”
• Part of the commercial success it has been to offer their clients a very high quality with some levels of really popular prices, making in this form an accessible way to the products of high level with a clientele that corresponds to the widest fringe in the market.
“An expansion spirit”
• The purpose of YsNailS is to grow and to expand all over the world.

I was born in the Caribbean, and there the culture of the fingernails is very deep-rooted .    
It is part of the idiosyncrasy of the attractive and very sensual Latin woman.

Been only nine years old I dedicated myself , at my grandparent’s house door, to make  manicure  and to  paint  the fingernails to  those  who wanted to . With the passing of time,together  with music, it was becoming my passion and I was developing all the techniques that I was knowing, from the fingernails of sticking, going through the tips until the most complex technics of the sculptured  acrylics.

And it was here where I realized the great effort that the professional should carry out to achieve exceptional  finishings  that demanded a lot of time of application and a lot of control of the technique, rising in this way  the cost for the customers. As  a consequence of this I began to develop the technique DUAL SYSTEM FORMS TM that  I introduce you today, based on a mold that gets some perfect and natural results, in its shape and quality, in the time record of twenty minutes.

YsNailS has triumphed in diverse international fairs of beauty. Professionals that had not carried out acrylic fingernails due to their complexity  in its realization, get today, thanks to DUAL SYSTEM FORMSTM, some exceptional results. So, from fair to fair we have traveled the world geography harvesting big successes, with clients from all over the world, where we have been augured a brilliant future.

YsNailS, with its new method in the world by means of molds for the reconstruction of acrylic fingernails has the purpose of creating the new woman of the XXI century:

“SPLENDID, FASCINATING AND SENSUAL”

Yenis Abella Rodríguez
Founder of YsNailS