(only for YsNailS saloons)
The reception of the clients .
Who carries it out?
In general it is carried out by the Manager of the saloon and in case that she is not available it will be done by the following person in scale.
The first attention to the client
To request him/her their name (in case he/she is not the habitual client) and to ask him/her the services that he/she wants that we carry out with him/her.
To greet him/her for their name if he/she is a habitual client.
To indicate him/her the approached time of wait.
In case there is a free station it will be in charge of picking up their belongings and to keep them in the wardrobe (if it was not free it will be done by the Manager of the saloon).
To accommodate him/her and to offer him/her a reading.
Must be avoided that the client request a given employee.
The collection of the client’s data
It would be tried by all possible means to pick up the client’s basic data in the terminal of TPV.
The arguments to pick up the data can be those of giving the validation of the client’s record or the historical of the service that he/she has carried out.
In case the client doesn’t want to give her/his data it is not necessary to force him/her and to accept her/his suggestion immediately.
It will be scored in the ticket of services what we are going to make to the client (this ticket of service will leave increasing for the employee every time that he/she offers him/her a new product or service that it was not requested in the client’s reception).
In case the client is making something special or that previously has been made, the employee will be warned to look out the client’s record (this record can be in the reception).
The process of lines
In the saloons the waiting lines are created by a rigorous arrival order neither staying the shifts nor making reservations (neither personally nor by telephone).
The children
A special attention will be devoted to the children attempting that they are calm offering them stories or toys, so that they don’t hinder to the rest of the clients and assisting them ,as much as possible, when their parents are being carried out the service.
General norms
The image that is transmitted to the client will be the impression that they will keep of YSNAILS Nail Spa & Boutique
It should always be used such expressions as “please” and “Thank you.”
Not to let that the personal problems influence in the acting of the work.
Always smile to the client
If some work not related with the attention to the client is being made, and some client shows up, this work should be abandoned and to assist the client. The Client is the first thing.
The language
Always the clients will be treated with special respect.
The client’s wait
The style of work of YsNailS is a quick style, one of the characteristics that identify us is the capacity to be a bigger number of services than the average of the sector offering an excellent quality.
For the previous reason the times of our clients’ wait must not be high.
We should then avoid that a client of ours receive a too much high wait. To it we will keep in mind the following steps:
To begin with the client the service as soon as it is possible.
If we are being delayed ,to offer him/her a magazine and to warn him/her that shortly he/she will be assisted.
If wait continues, to make a first service (Nail Spa, etc..)
In case the client has a serious problem of time (by reason of the delay of the services) all the means within our reach will be put to give a solution, always without altering the wait shifts.