When working with the products YsNailS we are guaranteeing the quality of the products from their base.
The knowledge of the products
The whole personnel must know in depth the products with those that they work to be able to offer the client what they need in every moment. For doing this,it is very important the formation in product, either through the system of formation of the group or through the courses offered by the distributors.
You have to be very demanding with the supply of products on the part of the representative that you have been assigned, since a supply that doesn’t arrive on time can deteriorate the service.
A good storage facilitates the quick identification of the product and its application to the client.
The disposition in store of the products
An orderly and attractive disposition of the products in store facilitates the application of the service and the sale for impulse.
THE QUALITY OF THE SERVICES (only for salon)
To know the services
The services cannot be applied if they are not known in depth. To it is very important to attend the formation courses that the mark provides in a gratuitous way.
Every time that a new service is introduced will be put to the employees’ disposition diverse tools so that they can know and apply the new service.
Communication of the tendencies
The tendencies that the Creative Team is developing will be communicated through different channels (web site, magazine, dossier of tendencies, shops, seminars, etc.) to all the employees of the establishments of the mark.
The final massage
One of the things that the clients value in the YsNailS salon is the massage that is given when you concludes the service. This is a good moment of our clients’ fidelization. As minimum we should dedicate one minute to this activity and to make it with the firm convincing that the client enjoys.
The previous disinfection to the service
Another characteristic of the services of the YsNailS salon is the one of carrying out a disinfection before beginning the service. This generates a sensation of well-being and fideliza our clients.
After each service
When you concludes a service the towel should be always retired and placed a completely clean one for the following client.
THE QUALITY OF THE FORMATION
Minimum demanded number of hours
All the associates must fulfill a minimum of 24 hours a year of formation for employee to fulfill the Standard minimum of quality demanded to guarantee the upgrade and constant renovation of the knowledge of their employees.
Formation for all
All the employees are entitled to be formed without exception, even the best technically.
THE QUALITY OF THE PROCESSES OF WORK
They have to be continually attentive to that the work processes are the correct ones and that is been applied the system created in the Operative Manual of the System (MOS).
If better solutions would be find for a work process ,it should be remitted to the central office of the group to analyze it and in case to introduce it like improvement in the Operative Manual of the System (MOS).
THE QUALITY OF THE CORPORATE IMAGE
The manual of corporate image gives some basic rules to apply the image of the company in diverse moments or situations.
We can meet situations that are not contemplated in the Manual of Norms, In this case we should contact the Central Office of the company to be able to outline the situation and this department will communicate us how to solve it.
Posts Tagged ‘manicure quality’
Manager of the Manicure Salon
The Manager of the salon represents YsNailS in it. Hence his/her form of speaking as well as his/her personal image must transmit the values of the firm.
The Manager of the saloon must take his/her own wardrobe. He/She must always transmit the image of freshness, agility and fashion of the mark.
They must be made up, combed and clean before the opening of the Living room.
Technicians and Assistants
Number of uniforms to deliver
The Technicians and Assistants will receive two appropriate uniforms of their sizes.
Composition of the Uniform
Skirt or pant, vest (homologated by the Group)
The Technicians must be combed, made up and clean before the opening of the manicure salon. They must be discreet when taking slopes, necklaces, bracelets or rings that call the attention.
Supervision of the personal Image of the Technicians and Assistants.
The manager of the saloon is the one in charge of supervising the personnel’s image daily. Every morning, before opening the saloon, he/she will take charge of supervising the personnel in relation to their personal image. In case he/she notes some anomaly will communicate him/her in private not allowing him/her to begin the work until this anomaly is corrected.
Always should be used expressions like “please” and “Thank you.”
It is important to smile in the moment to assist a client. It is not about an automatic effect but rather it must be something natural that is contagious to the client.
You may greet the clients with “Good morning”, “Good afternoon” or “Good night” never with a dry “Hello”. However the “Hello” could be accompanied by a “Good morning” or similar.
Be sure that the greeting corresponds:
to the hour of the day
• Until the 14 hours: “Good Morning
• Starting from the 14 hours: “Good Afternoon”
To say goodbye
Say goodbye with kindness, using sentences like “Thank you”, “thank you very much”,”Until Soon”, etc.
The administration of a business as the one described do not have a great complexity, but you do must be attentive to carry out the basic tasks and not to leave them.
Next we will describe some of the administrative tasks and accountants that one must carry out in a regular way:
Audit of the safe through the TPV
To settle books of revenues
To remove revenues for type of TAX:
To settle book of expenses
To count all the expenses
To buy materials
Other purchases of products resale and/or utensils
Rent of local (removing the retentions, imposed related payments)
External services (gestoría, lawyers, notaries.)
Commission collection of credit cards (they don’t have TAX)
Supplies (water, gas, electricity, telephone)
Accounting of pay roles
An agent’s / accountant recruiting for:
Validation in official organisms, licenses, etc..
Confection of pay roles and social insurances
Confection of liquidations of Taxes
It will always be tried to sell honestly to the client the product and services. To it will proceed in the following way:
The technicians will advise the client whenever they believe opportune the services / products that could be useful.
The client will be advised about the price of the service / product.
The Manager of saloon will advise the client about the product that goes well with the service that has been carried out.
The collection process
Once the service has concluded the technician will accompany the client to the reception and will enumerate aloud the services that have been made to the client.
While the client waits that the invoice is made the technician will pass to pick up the client’s personal belongings.
Once given the belongings will say goodbye to the client (picking up the tip if the client believes it opportune, never pressing him/her to obtain the tip).
Once finished the collection process, the manager of the saloon will accompany the client to the door and will say goodbye to him/her.
If the client wants to leave a tip he/she will do it directly to the technician.
In case the client leaves a tip in the reception ,the Manager of the saloon will distribute this tip among the technicians that have intervened in the service.
A client with hurries
In any case will be abided a client with preference over another one that has assigned a place in the line.
To much People.
It can happen that in certain days of the week or in certain dates is produced a situation of mass that causes a retard in the line, in these situations it is when the manager of the saloon must be more attentive in the agility of the services.
In case the mass doesn’t decrease it is necessary to limit the entrance of new clients in the line.