What is quality control?
The quality control is a checkup that is carried out by the central office with the object of helping the Associate / distributor in the improvement of his/her salon / distribution.
What elements does it check?
All the aspects pointed in the Manual of quality of the Operative Manual of the System (MOS).
Who does carry it out?
It is carried out it the department of attendance to the salon / Distributor.
How is it materialized?
It is materialized in a document where the detected deficiencies are exposed and are made a series of recommendations of improvement, creating a Plan of Action.
The Invisible client (only for salons)
In a regular way the invisible client’s figure is going to be used to check the quality of the service and can correct the detected deviations.
DEFINITION OF THE POSITIONS (only for salon)
PROFILE OF THE POSITION
Saloon Manager
• Level of studies FP administration branch or superiors (or having worked as a Technician)
• Between 25 and 40 years
• Educational endowment and ability to speak in public
• Efficiency in the control of the technical and professional quality.
• Executive and resolute attitude, to solve conflicts and to contribute with ideas, improvements, advantages and benefits
• Transmission of trust
• Transmission of credibility
• Persuasive Endowment
• Capacity to be organized
• Orderly
• Commercial spirit
• Good image
• Leadership of teams
• Honesty
• To work with illusion and initiative
• Dynamics and creative
• That he/she knows how to value and to recognize
• Capacity to solve conflicts
• That he/she feels the company and the YsNailS philosophy
Technician 1ª
• Level of academy studies and with at least 3 years like Nail Technician
• Young professional between 25 and 30 years
• Demonstrated experience in the field of the artificial fingernails
• Commercial spirit of manicure
• Good collaboration with the partners
• Good treatment with manicure salon clients
• Capacity of superation
• Capacity to learn
• Illusion
• Optimism
• Speed
• Good image
• Ordenated
• Rigorous

Nail Technician 2ª
• Level of academy studies and with at least 1 year as a Technician
• Young professional between 18 and 25 years
• Demonstrated experience in the field of the artificial fingernails
• Commercial spirit
• Good collaboration with the partners
• Good treatment with clients
• Capacity of superation
• Capacity to learn
• Illusion
• Optimism
• Speed
• Good image
• Ordenated
• Rigorous
Nail Assistant
• Level of academy studies
• Young professional between 16 and 22 years
• Good collaboration with the partners
• Total attendance to the partners
• Good treatment with clients
• Capacity of superation
• Capacity to learn
• Illusion
• Optimism
• Speed
• Good image
• Ordenated
• Rigorous

Stylish
• The manicure salon must stay fulfilling the guidelines that were marked in the Memory of the project of works of the saloon and in the successive upgrades that have been made.
The Order
• The saloon must be in permanent order (each thing in its assigned place) being responsibility of each one his/her work place and its own material. Likewise when a Technician or an Assistant finish a service they must leave the workspace in perfect order for the following client.
Facade
• To check the state of cleaning and illumination of the facade regularly.
Window
• To treat that the image that was given to the window doesn’t deteriorate with the passing of the days, keeping the posters in its place, upgrading the posters of prices ,that are clean, etc.
The Reception
• The reception must be in perfect order putting special attention to the following elements:
• To have always visit cards in the counter
• To have always candies to the client’s disposition
• To have clean the telephone
• To have clean the TPV
• To have clean the fax
• To have everything in order
• To have orderly the magazines
• To have the seats / armchairs in perfect cleaning
The Magazines
• The magazines will be upgraded regularly following the next approaches:
• To have a relation of magazines to buy
• To have magazines for men, women and children
• Having always two copies of the most read magazines .
• Keeping always in the saloon the last number of the magazine and the previous one
• To have every day a copy of two different newspapers.
• The deteriorated magazines should be always changed.
• To have a magazine shelf system that favors to see of a blow of view the magazines that there are and avoid to revolve the magazines until finding the one that one is looking for (to avoid the deteriorations)
• To have in permanent order the magazines and the shelf.
The interior ilumination
• In a regular way all the elements of illumination will be controlled to check they are in operation and no one is failing. Any element of illumination that fails must be restored immediately. A salon with fused lights gives the sensation of abandonment.
Furniture
• The whole furniture must be in perfect state. Any deterioration of it must be solved immediately.
Utensils of each Nail Technician
• Each nail technician must have his/her utensils in a perfect state of order and cleaning. The Manager of the saloon will make periodic revisions to guarantee this point.
• An exhaustive revision will be made to the following elements of the shopping cart
• Cortatips, spatulas, Scissors, Pliers, Pincers.
Sterilization of utensils
• The manicure utensils will always be sterilized after each use.
Music
• The music must be current, agile, and fresh. (Homologated by the mark). You must watch that the volume is in accordance with the image of the saloon and don’t interfere in the attention to the client.
• The radio will never be used.
Civil Works (Floors, Roofs, and Walls)
• It is necessary to make sure that the cleaning company uses the appropriate products for the cleaning and Floors maintenance.
• It is necessary to dedicate special attention to the area of Pedicura.
• Roofs and walls should be repaired when the grade of deterioration justifies it.
Air Conditioning
• A good air conditioning transmits a sensation of well-being. Hence it is necessary to make sure that the maintenance processes are carried out regularly every week.
• Always maintaining the appropriate temperature to carry out the services (approx. 20ºCelsius)
Rest rooms
• The rest rooms must be in perfect operation state and cleaning, making sure that it never lacks hygienic paper nor soap. In case of problems the saloon directress will take charge of solving it. Every time that somebody of the personnel uses the rest rooms he/she should wash his hands before passing again to the area of work of the manicure salon.
Warehouse
• The warehouse will always be orderly, clean, and organized in such a form that the biggest benefit in its use is taken out.
Room of the personnel’s rest
• This room must be orderly and clean. It is responsibility of each one to pick up their things and to order them every time that use them. Among the personnel they will establish a weekly shift of responsibility of that room.
Box offices
• It should be demanded order and cleaning to the personnel that uses these facilities.
Washing Machines and Driers
• These elements must be orderly and picked up in all moment.
THE CLEANING
General Norms
Each manicure salon will have a company of cleaning that cleans the saloon at least three times every week.
This company must carry out the following works:
• To sweep the whole saloon
• To scrub the whole saloon
• To clean the windows
• To clean the toilets
• To clean the employees’ room
• To clean areas of Pedicura
• To clean the reception
• A day of maintenance in the cleaning of a manicure salon
Before opening the salon in the morning
The Manager of the salon must check that the cleaning that has carried out the specialized company is correct, annotating the shortcomings that may occur during it to be commented with them as soon as possible.
During the day of work
Each Technician or Assistant is responsible for having clean all his/her work utensils.
When a technician has finished a client and the work place is full with the previous client’s remains, that work place will be cleaned.
Always will be picked out any object on the floor or outside of place.
If the rest rooms are dirty the manager of the saloon is the one in charge of solving that situation. It is necessary to review in a regular way the state of the rest rooms.
The local dedicated to the personnel’s rest must be in perfect order and cleaning being assigned among them those responsible for it.
The towels will be washed as they accumulate in the basket of the clothes. The Manager of the manicure salon will be who assigns who has to make it in each moment
To the closing of the saloon
The whole personnel will be devoted to make a review to the manicure salon about the cleaning of his particular utensils, as well as of the saloon in general.
Until the saloon is not perfectly ordered, swept and cleaned the employees won’t leave it.
Maintenance of the weekly cleaning
Once a week a “general cleaning” will be made where during the labor day everybody will pay special attention to the cleaning.
Maintenance
Product exhibitors
Windows
Warehouse
Rest rooms
Area of washing machine and dryers
Air conditioning
Civil works
Maintenance of the annual cleaning
The “Day of the Cleaning” will coincide with a general inventory. During that day will be taken advantage to revise the product stock and to eliminate obsolete or deteriorated product, and be thoroughly cleaned the whole saloon with special attention to floors, furniture, illumination, and civil work.
Considerations about the cleaning
The form of sweeping
• You don’t sweep the dirt towards you but from left to right and vice versa.
• Avoid to make it with abrupt movements for not lifting the dust.
Sweep small surfaces, gathering the dirt and picking it up immediately with the collector
The form of cleaning glasses and mirrors
Use a bottle of spray to clean glasses and drying paper.
Apply the glass cleaner in small quantities on the surface to be cleaned.
Rub the surface with the drying paper until it is clean and dry.
Bags of garbage
Substitute the bags of garbage whenever you see them full.
Cleaning utensils
Keep the utensils of cleaning always clean.
You never should
To bother the client with your cleanings.
To sweep lifting powder or among the feet of the clients.

Types of supply orders
a) material Orders / furniture / utensils.
The material orders are carried out directly to the Central Office (distribuidor@ysnails.com).
b) Orders of products
The orders of products are carried out to the Agent of Sales assigned to the Collaborator by the supplier directly (customerservice@ysnails.com)
Initial opening order and reinstatement orders
The initial opening order of material and products is carried out directly from the Central Office.
Once executed the order, the Central Office will take charge of commenting it with the Collaborator and once it has been validated will be sent to the production with the purpose of that they be in the foreseen dates.
Who should make the reinstatement order?
The distributors are those responsible for what is requested and for the order.
When should a reinstatement order be made?
Monthly, or according to what was agreed in the contract.
To whom should be carried out the order?
Each order must be addressed to the commercial agent that YsNailS has assigned.
What should it be requested?
The order is a purchase that the distributor fulfill to YsNaiLS, therefore we will keep in mind all the factors that help us to adjust it as much as it is possible to our reality (sale of the last days, forecast of sales until the following one sent, etc.)
What is fundamental to carry out a good order?
Knowing the product.
What I sell ?
What I do not sell ?
What the client requests to me ?
Phase of the season.
Historical of sales.
Parties that will take place.
Product Rotation.
Stock that you have.

The collaborators, employees and professionals’ information.
To have orderly and controlled the warehouse.
Medium time for the reception of the emitted order.
How to carry out a step-by-step order?
Merchandise recount in store
Merchandise recount in warehouse
I make the order
I send the order
The monthly Inventory
What is the Inventory?
It is the physical recount of the product that we have in the store.
When is it made?
The same DAY when the order is made, it has been carried out a physical inventory of all the products.
Likewise, an informatics inventory of this products will be done.
This physical and informatics inventory (TPV) should be compared and in case of differences the causes of them will be analized.
How should it be?
It must be rigorous, quick and effective.
How much should it last?
It must last no more than 45 minutes.
Who makes the inventory?
The one in charge of stocks with the whole staff, although the last responsibility is of the distributor.
How is carried out an Inventory?
The store is ordered
You beginwith the warehouse
It will be continued with the area of sales
You begin from left to right and up to down
The inventory sheet will be refilled ( Annex 1)
Returned products.
The return of products to YsNailS must be agreed with the Agent of sales that YsNailS has assigned to the collaborator.
Product Reception
To check the state of the bulks.
To check the number of bulks with those described in the invoice and with the carried out order
The reception of the product must be carried out so that the clients are never disregarded.
The manipulation of the merchandise must be done in the warehouse.
To check the invoice at level of references.
In case of incidences to comment it with the agent of sales.
To check the discount in invoice of YsNailS

“A group of enterprises with common interests “
• The group is constituted at this moment by a group of enterprises related with the sector of the Beauty and that, even having different activities, have in common the belonging to the project supporting each one from its activity area a common project but with the enough agility to react to the changes in an autonomous way.
“Clients with name and last names”
• The whole group is imbued of the necessity of satisfying the client in all their facets, so that it does not exist one only department of service to the client but it is the group which ,united , offers an agile and immediate service to the consumer.
“In search of the agile net “
• Traditionally the management of a business is related with the efficiency of the internal logistics. This efficiency is nowadays still more necessary because the organizations suffer continuous changes due to the changing markets. For this reason you must put emphasis in the agility, in the capacity of our enterprise to adapt itself to the changes looking beyond the conventional models of the sector.
“The client is our reason of being”
• The client was, during a lot of time, the anonymous figure at the end of the chain of service, but today is really the king. The globalization means more competition; it means more businesses than never, in a permanent battle to attract and to retain the clients. In consequence we translate this situation in more options for the clients, besides the improvements of quality, value and service. The technology also plays a key part that allows us to accede to a wider range of products and services.
“Knowledge is power”
• Within the Group we are aware of the importance of knowledge and of information to be able to use it in the development of new solutions and to develop competitive advantages for our company. For them we have developed a system of information that embraces all the levels of the company and that allows us to offer up-to-date solutions to our clients.
“A return to the humanism”
• We believe in employees that are motivated and that grow up professionally in their work positions. So, it is so important for us their personal satisfaction as well as their professional development. We potentiate, then, those selected values to the personnel that fits in our company and that our company fits in them, we form the personnel not only in the areas that concern him/her but also in others that help him/her to grow; we need their ideas and we potentiate the one that transmit them to us.
• In definitive we see the project of the Group like a potential opportunity to improve the yield of people and to provide the techniques and the trust that they need to transform into something really extraordinary.
“Creativity Team”
• The development of the products and systems and the research are based on a Creative Team that is coordinated from the Management of the Group, with it we will achieve the integration of the marketing and communication politics with the creative departments, what gives ,as a result , a constant orientation to the realities of our market, a deep and up-to-date knowledge of the offer of our suppliers and an offer of image of last tendency.
“The difficult balance popular prices and high quality”
• Part of the commercial success it has been to offer their clients a very high quality with some levels of really popular prices, making in this form an accessible way to the products of high level with a clientele that corresponds to the widest fringe in the market.
“An expansion spirit”
• The purpose of YsNailS is to grow and to expand all over the world.